My residence Data has disappeared

[paulmeister]

Hi, please help.

I opened up Ancestris last evening and the residence data has disappeared for every entry.  I am very distraught.  I opened recent and old backups and they are also blank.  Very wierd.

Please assist if possible.

Thanks

Paul L.

[Zurga]

Could you be more specific ?
Which version of Ancestris do you use ?
Which editor do you use ?
What are "residence data" ? You mean tag RESI ?
What is displayed in the GEDCOM editor ?

Zurga

[paulmeister]

Hi:

Thanks for quick reply.  I have attached a screenshot of version and the editor I enter all my information in.

The first attachment shows all the versions.
The second attachment shows an example person.  The red lined Residence used to show addresses in the yellow highlighted bar.  They are all now blank.
  If I reenter an address it stays.  Strangely, the drop down remains blank.

I will enter another reply with GEDCOM editor information.

[paulmeister]

The GEDCOM editor does show the data there.

Please see attachment 3

[Zurga]

So the information is still there in your data (you see them in the GEDCOM Editor).
I will check why it is not displayed in the Cygnus editor.

Could you indicate the version of Ancestris you use ?

Zurga

[paulmeister]

Thanks again for reply.  I am very happy to see the data in the GEDCOM editor.  I was imagining many hours inputting the data again.
  I have attached the version information in attachment.
  Thank you very educating me on the editor titles.

Paul

[Zurga]

Cygnus editor doesn't allow to create RESI tags.
Aries editor doesn't create TYPE tag in RESI tags.
How do you have created theses data ?

I currently add the display in Cygnus.

Zurga

[paulmeister]

I have attached a pic with how I enter data.  It shows new data being entered in the place field and the drop down menu being active.

[Zurga]

Thank you for your answers.
It will be corrected tomorrow.

Zurga

[paulmeister]

Ok, thanks very much.

Paul

[paulmeister]

Zurga:

All good now, thanks very much.

Paul