Here an answer from a user that only uses Ancestris for a couple of months.
The first time I stumbled on Ancestris, I started looking for reviews because I never heard of this program. And there were a few that said the same as what you mention.
But those reviews were very very old, from the time Ancestris started.
I agree there should be more tutorials for newbees, and I already offered my help. So stay tuned help is on its way.
But it wil take some time.
The more I use Ancestris the more enthousiastic I become. It has way more features then I ever thought when I first read the docs.
I use version 12 because they made a new gedcom import for Aldfaer that I was using, especially because I asked for it.
They are very willing to help in case you have any problems.
So forget what you were told. That might be said because unfortunately Ancestris is not very well known in a lot of countries, and has not yet the appreciation it deserves.
And indeed, when you search for Ancestris, you get a lot of results for Ancestry which is a totally different thing, where you DO have to pay for.
Regards,
Mother10