Author Topic: Problems setting up an account  (Read 1797 times)

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Offline Owain Glyndwr

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Problems setting up an account
« on: October 14, 2019, 16:03:40 »
Hi.  I have been trying, unsuccessfully, for some time set up Ancestris on my iMac.  As I understand it, it could be related to the safety settings on my computer, which I have tried to change, with no success.

Can anyone help me out please?

Diolch/ thank you.

Offline Paul

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Re: Problems setting up an account
« Reply #1 on: October 14, 2019, 16:43:51 »
Can you describe the problem in more detail?

(There is no 'account' to set up by the way, Ancestris is an offline application)

Regards,

Paul

Offline Owain Glyndwr

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Re: Problems setting up an account
« Reply #2 on: October 14, 2019, 19:29:31 »
Thanks for replying Paul.  I have downloaded the ancestris file, tried to open it, but my computer tells me that I  cannot open the file from this source.  As I said, I am sure that the problem lies in my security set up, but I cannot find a way around it.

Regards

Keith

Offline arvernes

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Re: Problems setting up an account
« Reply #3 on: October 14, 2019, 19:38:09 »
Hi,
Thanks for replying Paul.  I have downloaded the ancestris file, tried to open it, but my computer tells me that I  cannot open the file from this source.
If it's the .zip file you've downloaded, be sure you can unzip it first, then be sure you've installed java on your computer. Without java, no chance to fire up and use Ancestris. Best regards. Francois
Met ’drokfen ket evit teñzorioù va Frankiz !

Offline Paul

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Re: Problems setting up an account
« Reply #4 on: October 14, 2019, 20:01:09 »
Hi Keith

Greetings from Staffordshire.

If you're not sure whether Java is installed, open a terminal and type in:

java --version

It'll tell you which version is installed.

If it is a security setting I'm afraid I can't help as I've never used a mac but I'm sure someone here will help - if not try a post on Rootschat (http://www.rootschat.com/forum/) in the technical help section :D

Paul


Offline Owain Glyndwr

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Re: Problems setting up an account
« Reply #5 on: October 16, 2019, 13:15:45 »
Thanks Paul.  Greetings from a sunny, if chilly Swansea.  Will try those suggestions.  I have been looking in to the security settings, but far from an expert!!  Diolch yn fair/  many thanks.  Keith

Offline Owain Glyndwr

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Re: Problems setting up an account
« Reply #6 on: October 16, 2019, 13:19:18 »
Many thanks Fracois!