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ENGLISH / Data lost?
« on: July 30, 2014, 15:17:14 »
After trying and failing to get several other apps to work on my Vista (I know, but I'm not here to defend my OS 
) computer, I was excited to find Ancestris and thought it was a great solution. I entered a few people, saved all my work, made a backup, shut it down and restarted it, and everything seemed fine. So I spent the next few hours entering information, and even saved a backup copy of the .ged file before I turned everything off for the night.
This morning I open the app to find only the first few items I entered are still there, and the specially-named backup file is gone, not even in the recycle bin. I can't find all the other data anywhere. No one else has access to this computer, and the .ged file is Windows timestamped at the correct time that I stopped working.
Please, someone tell me this is a DEU (defective end user) issue? And that it's recoverable? I was entering info as I was scanning old photos and doing research on who/when/where they were, so I'm now starting over from scratch if the info wasn't saved somewhere by Ancestris.
Thanks in advance for any ideas -
Lynn
) computer, I was excited to find Ancestris and thought it was a great solution. I entered a few people, saved all my work, made a backup, shut it down and restarted it, and everything seemed fine. So I spent the next few hours entering information, and even saved a backup copy of the .ged file before I turned everything off for the night.This morning I open the app to find only the first few items I entered are still there, and the specially-named backup file is gone, not even in the recycle bin. I can't find all the other data anywhere. No one else has access to this computer, and the .ged file is Windows timestamped at the correct time that I stopped working.
Please, someone tell me this is a DEU (defective end user) issue? And that it's recoverable? I was entering info as I was scanning old photos and doing research on who/when/where they were, so I'm now starting over from scratch if the info wasn't saved somewhere by Ancestris.
Thanks in advance for any ideas -
Lynn