Ancestris Support > ENGLISH

Re: GENOOM

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eellis14:
Hi, I had a GENOOM account, but for some reason, I can't get my files back.. I checked all of the emails I used, but no information from GENOOM.. I was wondering if you can guide me on how to get my genoom files..

Thanks..

Evans

Zurga:
Genoom has stopped their activities and shut down their servers.
Genoom's management crew has mentioned Ancestris as replacement for theirs services but we have no others connections with them.
You had until September to get your data. Sadly, it's now too late.

I don't know if there is a way to contact them now.

Zurga

Andre Ratti:
I received the email to download, but it was so big, I could not open it. Does this mean I lost 15years of family history?

I do have the link but, I was never able to download it.

I sent a email but, a shame it’s gone forever..

Any ideas?

ebea:
Have you tried to ask a friend, or somebody else, which have the possibility to handle the size of the file you have a link to ? By this, you have an option to get the File.

Zurga:

--- Quote from: Andre Ratti on October 18, 2022, 11:23:02 ---I received the email to download, but it was so big, I could not open it. Does this mean I lost 15years of family history?

I do have the link but, I was never able to download it.

I sent a email but, a shame it’s gone forever..

Any ideas?

--- End quote ---
We have no contact with Genoom.
You should try to get the file from the link on one computer.

Zurga

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