Author Topic: Ancestris freezes with reports  (Read 160 times)

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Offline raistlin

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Ancestris freezes with reports
« on: September 28, 2020, 23:42:43 »
Hi,

It seems I'm having this problem.

Give us a summary of the bug : Ancestris simply hangs when requesting some reports such as "All-in-one Chart" and "Fan Chart", but not with others such as "Pedigree Chart". The log only shows:
Code: [Select]
2020-09-29 00:40:07 = WARNING:genj.util.Resources.get:   resources file is no longer supported for class class ancestris.report.svgtree.build.BasicTreeBuilder: use Bundles.properties
Which Operating System? : Linux

Which version of the O.S.? : Ubuntu 20.04

Which version of Ancestris? : 10.0.10102

What is your Java version? : OpenJDK 8

What are the windows opened on your Ancestris application? : the Treeview, the Ancestris editor, the Table view

This bug appeared right after an update (you didn't get it before, and right now, you have it) : Fresh installation

What is the process that makes the bug to appear (the more details  you can give, the better it is) : Open .ged file, go to View-Lists and reports, select "All-in-one Chart", click "Start report" button, select first Identity and click OK. Then Ancestris is frozen.

Backtrace in the log file : No backtrace, only this:
Code: [Select]
2020-09-29 00:40:07 = WARNING:genj.util.Resources.get:   resources file is no longer supported for class class ancestris.report.svgtree.build.BasicTreeBuilder: use Bundles.properties

Offline Zurga

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Re: Ancestris freezes with reports
« Reply #1 on: September 29, 2020, 07:42:43 »
Thank you for your bug report.
Just to be sure : Do you use Ubuntu or Xubuntu ?

What is the export parameter for display : pdf, screen, svg ?

Zurga

Offline raistlin

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Re: Ancestris freezes with reports
« Reply #2 on: September 29, 2020, 11:26:42 »
Just to be sure : Do you use Ubuntu or Xubuntu ?
Ubuntu
What is the export parameter for display : pdf, screen, svg ?
I used options by default. It's "svg". I just tested with PNG and it also froze.

By the way, I have a firewall which is blocking internet connection for Ancestris. This apparently causes that Ancestris spends loooong time starting up, stuck in "Loading modules...", when it tries to connect to "vps187192.ovh.net". I wonder why.
Later this evening I'll check the export allowing internet connection and see if it changes anything, but I don't see why the connection would be necessary.

Regards

Offline Zurga

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Re : Ancestris freezes with reports
« Reply #3 on: September 29, 2020, 11:31:34 »
Thank for your answer.

The connexion at the start up is there to check the updates.

For your trouble, this is not related to any internet connexion.
We will try to find a solution.

Zurga

Offline Zurga

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Re : Ancestris freezes with reports
« Reply #4 on: September 30, 2020, 17:56:33 »
Did you have chosen the destination file before Ancestris froze ?

I have pushed a fix for the warning part.
If you use Ancestris v11, you will be able to update this module tomorrow morning.

Zurga

Offline raistlin

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Re: Re : Ancestris freezes with reports
« Reply #5 on: October 05, 2020, 10:14:06 »
Did you have chosen the destination file before Ancestris froze ?
No, it doesn't give me option. I just select the root identity and when clicking "Ok" it freezes. There is not other popup or interaction before that. Maybe I can check any other log or enable debug logging/messages. Is there any way?
If you use Ancestris v11, you will be able to update this module tomorrow morning.
I don't, but I was planning to switch to it once I have some time.

Offline Zurga

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Re: Ancestris freezes with reports
« Reply #6 on: October 05, 2020, 14:00:38 »
We have only one log file.
You can find it here : https://docs.ancestris.org/books/user-guide/page/software-files-and-user-settings-files#bkmrk-the-configuration-fi

I will try to add log information for tomorrow in the v11 update.
I suggest you to switch to v11 version to help me to find what causes this trouble.

Zurga


Offline Zurga

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Re: Ancestris freezes with reports
« Reply #7 on: October 05, 2020, 23:30:38 »
Logs added.

I hope you will be able to help us with the v11.

Zurga